Refund & Cancellation Policy

Consumers keep every cancellation, withdrawal, refund and conformity right the law gives them. This voluntary policy applies on top of those rights and limits none of them. See Consumers: your statutory rights.

ConsumersWithdraw from a new subscription within 14 days of the day it starts, without a reason, by email to [email protected] (model form in the Terms). If you asked at checkout for the Service to start immediately, the law would let us keep a proportionate amount — we do not keep it on a first payment.

For every customer, Business User or Consumer, we refund in full on request within 14 days of the first payment on a new subscription and of each annual renewal. Monthly renewals are not refundable once the month has started, because its allowance is available from day one — cancel before the renewal date.

Cancel any time from Billing → Manage subscription, at no cost. Renewals stop; you keep the plan to the end of the paid period, then move to the free tier with your data intact. A downgrade also takes effect at the period end, without pro-rating, and unused allowance never converts to money. We give 30 days’ notice of a price increase.

A duplicate charge, a charge after cancellation or a charge caused by our error is refunded in full whenever it is found. Please write to us before disputing a charge with your bank; we may temporarily restrict access to the account while a dispute is investigated, subject to applicable law. Your right to dispute a payment with your card issuer is not affected.

Email [email protected] from your account’s address with the receipt or payment reference. We answer within 2 business days and refund, including any tax charged, to the original payment method within 14 days of approval. Where a merchant of record sold you the subscription, it issues the refund and its buyer terms apply as well as this policy; where they give you more, they prevail. Otherwise we issue it. An account ended for a serious breach of the Acceptable Use Policy is not refunded for the rest of its period, except where the law requires it.